Software Tech Academy

AI & Automation Course

The AI automation course at Software Tech shows you how to use AI tools such as ChatGPT and Claude productively, build simple chatbots and automate everyday workflows with Zapier, Make and n8n — no coding required.

  • LevelBeginner to intermediate
  • Duration4 weeks
  • FormatOnline or in person
  • AwardCertificate of completion

Course overview

About the AI & Automation for Business Course

AI is changing how work gets done, and the people who know how to use it well are saving hours every week. This practical course focuses on real tasks: writing, research, customer service, data handling and reporting.

You will learn prompting techniques that get reliable results, build a website or WhatsApp chatbot trained on business information, and create automations that move data between apps, send follow-ups and produce reports automatically. We also cover responsible use, accuracy checks and data privacy.

What you will learn

  • Write effective prompts for reliable results
  • Use AI for writing, research and analysis
  • Build a simple AI chatbot
  • Automate workflows with Zapier, Make or n8n
  • Connect forms, CRMs, Sheets and email
  • Use AI responsibly and protect data

Curriculum

What the course covers

5 modules, each with practical exercises.

01AI fundamentals3 topics
  • How large language models work
  • Strengths, limits and accuracy
  • Responsible and safe use
02Prompting for productivity3 topics
  • Prompt patterns that work
  • Writing, summarising and research
  • Analysing data and documents
03Building chatbots3 topics
  • Planning conversations and handovers
  • Training on business information
  • Website and WhatsApp deployment
04Workflow automation3 topics
  • Zapier, Make and n8n basics
  • Lead capture and follow-ups
  • Reports and notifications
05Capstone project3 topics
  • Map a business process
  • Build an AI-assisted workflow
  • Present results

Who this course is for

Where it can lead

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Reserve your place on the AI & Automation course

Send the short form and we will reply with the next dates, fees and payment options.

Course enquiry

    FAQs

    AI & Automation course questions

    Do I need technical skills?

    No. The course uses no-code tools and step-by-step guidance. Comfort with everyday computer use is enough.

    Which AI tools are covered?

    ChatGPT, Claude and Gemini for productivity, plus chatbot builders and automation platforms such as Zapier, Make and n8n.

    Will I build something real?

    Yes. You build a working chatbot and at least one automated workflow based on a real business process.

    Is data privacy covered?

    Yes. We cover what information should and should not be shared with AI tools and how to use them responsibly.

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